July 31, 2020
Trico has been working to repair its power line that runs up the West slope of Mt. Lemmon (West Line) which was damaged by the Bighorn Fire. This line is used to provide power to Mt. Lemmon. Trico has been serving Members on Mt. Lemmon using our backup generator located near the Mt. Lemmon Fire Department. The repairs to the West Line are anticipated to be completed this weekend, reconnecting the normal source of power to Mt. Lemmon.
There will be a brief outage of approximately one hour, while power is transferred from the backup generator to the repaired line. To help our Members plan for this brief outage, Trico has set two possible windows for the planned outage. Weather and system permitting, Trico plans to transfer from the generator to the repaired line between 8 am and 9 am on Saturday, August 1. In the event we are unable to make the transition during this time, we plan to complete the work on Sunday, August 2 between 8 am and 9 am. Members should expect an outage to occur during one of these windows.
Repair work will continue on the line that runs down the East slope of Mt. Lemmon (East Line). That work will not impact service to Summerhaven or the rest of the Mount Lemmon community. We anticipate that, weather permitting, the work on the East Line will take approximately two to three more weeks to complete based on the visible damage to the line. Work will include the use of a helicopter to deliver poles and materials to the worksites. The Forest is closed, so please stay out of the area, and please do not fly drones in the area because it can interfere with the helicopter performing work.
We understand that this has been a very stressful time for all of you, and we appreciate your patience and support as we work to repair our facilities damaged by the fire.
Please continue to look to Trico’s website and its social media accounts for updates. If you experience any issues or have any questions, please contact Trico Dispatch at 520-744-2944.
Trico, in coordination with the Trico Electric Cooperative Charitable Trust, has awarded a total of $35,000 to six non-profit organizations providing critical services in southern Arizona. The Trust awards grants twice a year to charities throughout southern Arizona.
Nonprofits are selected through an application process and reviewed by a seven-person committee made up of Trico Electric Co-op employees, employee-members, and Board Members.
Trico is pleased to announce that the following six organizations will receive a POWER Grant:
Since 2008, Trico’s POWER Grants program has provided more than $400,000 in funding to local non-profit organizations in our community.
The Charitable Trust is funded through Operation Round-up, which receives donations from Members who choose to round up their bill to the nearest dollar. The proceeds are used to assist community organizations, schools and Members with critical needs. Click here to contribute to Operation Round‑up.
Make Way for Books finds innovative way to reach young readers during crisis
With their office closed and employees working remotely, Make Way for Books, which received a $5,000 POWER Grant from Trico in December 2019, needed to find new ways to reach children and families.
The non-profit organization, whose mission is to help young children develop the critical literacy and language skills they need to become successful readers and learners, launched a free app. From reading books and singing songs to making dinosaur eggs, the Make Way for Books App has plenty of fun, easy and educational activities you can do with your child using what you already have at home.
“We’ve been working creatively and diligently to reach children and families in new and innovative ways as we deal with the reality of leading very different daily lives,” said Melinda Englert, Creative Director for Make Way for Books. “Thank you for your support of Make Way for Books, which allows us to work innovatively to overcome barriers and continue to reach our community with meaningful early literacy programming, resources and support.”
Trico Electric Cooperative is committed to helping our Members and the communities we serve as we face the health and economic challenges presented by the COVID-19 emergency.
In partnership with the Trico Foundation and the Trico Electric Charitable Trust, Trico has adopted a COVID-19 Assistance Program that will provide bill credits and payment extensions to qualifying Members who are negatively affected by this pandemic.
“As a non-profit, member-owned utility, putting our members first is a guiding principle that has never been more important than it is now,” said Vincent Nitido, Trico’s CEO and General Manager. “We will continue to support our membership and the communities we serve throughout this crisis.”
Qualifying Members, including individuals and small businesses, can apply for bill assistance through a quick screening process that can be found here.
In addition, Trico is providing funding for non-profit and charitable organizations that help local communities in need. The cooperative will continue to provide financial assistance to qualified members, non-profits and charitable organizations for the duration of this emergency.
The list of non-profits and charitable organizations that Trico has assisted with $10,000 grants includes United Way of Tucson, Southern Arizona’s COVID-19 Fund, Interfaith Community Services, the Community Food Bank of Southern Arizona and Marana Health Care. Trico also has pledged an additional $200,000 to Wildfire, an Arizona nonprofit group that works through local agencies to aid low-income families and individuals. Trico is currently accepting grant applications from nonprofit and charitable organizations that serve Trico communities with food and other basic needs.
Click here for more information on grant availability, bill assistance and aid from Wildfire, or call (520) 744-2944.
Dear Trico Members:
On behalf of the Trico Board of Directors, we would like to thank our Members for your patience and understanding as we work through this public health challenge. We are committed to providing you with safe and reliable energy, and Trico is prepared to respond to any power-related issues.
As you may already know, Trico has implemented various procedures and protocols to help protect our employees and Members. You can find updates regarding these procedures and Trico’s response to COVID-19 below. Trico’s staff will continue to keep you updated on Trico’s operations.
We appreciate your support and we recognize our responsibility to Trico’s Members. We will work with Trico’s staff to ensure that we keep your lights on. If you have any questions, please contact us at (520) 744-2944 or visit the Trico website for updates.
Trico Board of Directors,
Larry Hinchliffe, President
Update regarding Trico’s response to COVID-19 and temporary closure of lobby
In response to COVID-19 (Coronavirus), Trico is making temporary changes to our practices. These changes are being made in accordance with recommendations from the CDC and with the intention of helping our members through this public health challenge. Because we provide a critical service to our community, we are taking these steps to ensure the health and safety of our employees and members, and to ensure our ability to provide safe and reliable energy.
As previously announced, Trico has enacted various workforce procedures based on guidance from the CDC. These steps include restricting travel, minimizing meetings, and advising sick employees to stay home. In addition, sanitation and social distancing protocols have been put into place.
As an additional precaution, we are temporarily closing the front entrance and lobby at our main office on Tangerine beginning at 4:30 pm on March 16, 2020. As of that time our offices will be closed to walk-in service. We understand that many members make payments in person and submit service requests in person. We apologize for any inconvenience and we appreciate your understanding.
You can make your payments using the following options: 1. Trico’s SmartHub App, which can be accessed on your phone or iPad 2. Trico’s website, where you will also find a link to SmartHub 3. Call our Member Services department at (520) 744-2944 4. Drop off payments in Trico’s outdoor drop boxes located at our Tangerine facility at 8600 West Tangerine Road.
All service requests should be made by calling (520) 744-2944. Please be aware that service requests may take longer than usual to fulfill during this time or need to be postponed. We have instructed our employees to engage in social distancing techniques, so face-to-face service will be limited.
We want you to be aware of a phone scam that is targeting Trico Members. Phone scammers posing as Trico employees call and insist you must pay for your new meter, or you will be disconnected. We do not charge for meters.
Here’s what to do if a call seems suspicious:
- Hang up.
- Call the police.
- Call Trico at (520) 744-2944.
How to protect yourself
- Trico never asks or requires a Member with a delinquent account to purchase a prepaid debit card to avoid disconnection.
- Members can make payments online, by phone, automatic bank draft, mail or in person.
- Members with delinquent accounts receive an advance disconnection notification with the regular monthly billing.
- If you suspect someone is trying to scam you, hang up and call the local police then Trico. Never dial the phone number the scammers provide.
- Members who suspect or experience fraud or feel threatened during contact with one of these thieves, should contact local authorities, and then call Trico at (520) 744-2944.
Red flags for scam activity
- The thief becomes angry and tells the Member his or her account is past due, and service will be disconnected if a large payment isn’t made.
- The thief instructs the Member to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to the utility.
- The scammer asks the Member for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.