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Power is out at the Green Valley Substation. Thank you for your patience.

Author: Monica Pugno

Monsoon season kept linemen busy

Over the last few months, we have experienced a very wet and powerful monsoon season. Although we welcome the rain, these storms can lead to outages and downed power lines. When this happens our linemen, dispatchers and system operators are hard at work restoring power in a safe and timely manner.

When the power goes out, we expect it to be restored within a few hours. But when a major storm causes widespread damage, extended outages may result. Our line crews work long, hard hours to restore service safely to the greatest number of Members in the shortest time possible.

There can be a difference in response time between business hours and after business hours. After hours and on weekends, it takes crews longer to travel to affected areas because they are usually at home when an outage occurs. During business hours, crews are located throughout our (3,961 mile) service area and can respond quicker. However, travel time can sometimes take more than an hour because of our large service area. Also, during a monsoon-caused outage, road closures and running washes can delay travel.

Oftentimes, before crews arrive on scene and access the problem, Members are already looking for information. The Outage Map on our website can provide information about outages. Members can use the Outage Map rather than wait in a phone queue to speak to us about an outage. Members can also use the SmartHub app to check service status and report an outage. By signing up for outage notification, you will receive a text or email when power is out and restored.

Since this is my first summer and monsoon season at Trico, I want to take this opportunity to thank everyone at Trico – especially our Linemen, Dispatchers and Member Service Representatives. It takes a lot of people to create a team to keep the lights on during an incredibly active monsoon season. I would also like to thank you, our Members, for your patience and understanding. Following are a few examples of Kudos to our team for restoring power in a safe and timely manner.

“Thank you for working in these conditions to get our electricity back up,” Member Eva Presley commented on Facebook during a power outage on July 10, that affected the Green Valley and Marana areas. “Stay safe.”

The weekend of July 9-12 was especially busy for our line crews. On July 9, a vehicle accident caused an outage for around 500 Members in the Ajo, Irvington and Camino de Oeste area. A line crew repaired the line to restore power. On July 10, about 1,800 Members lost power in the Green Valley and Marana areas due to storms. Line crews isolated the damaged equipment and performed switching to restore power.

A severe storm on July 12 resulted in 12 broken poles along Trico Marana Road, just east of Trico Road. Line crews patrolled the lines and isolated downed poles to restore power. Most repairs were completed by the next day.

“All the guys who worked this storm did a great job!” Supervisor of Distribution Construction Chris Neely said. “Just about every crew was involved one way or another.”

Trico employee becomes a leader in our community

Tanya Mitchell is active in the community, volunteering for the Girl Scouts of Southern Arizona and other organizations.

One of the unique things about cooperatives is how they provide education and training for their Members, elected representatives, managers and employees so that they can contribute effectively to the development of their cooperatives.

Trico encourages employees to get the training and education they need to excel at their job. Tanya Mitchell is a great example of this.

Tanya began at Trico in 2006 as a Summer Intern and performed a variety of tasks including filing and data entry in numerous departments including Member Services, Design, IT and Accounting. She continued as an on-call employee while she attended the University of Arizona. Tanya graduated in May 2009 with a degree in Public Administration from Eller’s College of Management.

In 2010, she was offered the position of Renewable Resource Specialist, where she ensured that Trico’s renewable and demand-side management programs ran smoothly and continued to improve upon the processes and procedures of each program. While in this position, Trico was awarded Utility of the Year in 2012 by Solar Electric Power Association (SEPA).

“It was a rewarding experience to be able to take a program that was just beginning and develop it into what it is today, while also helping the Members,” Tanya said.

In 2014, Tanya transitioned to Commercial Account Specialist. In this position, she built and maintained strong, long-lasting relationships with Trico’s Commercial Accounts and Small Businesses. She also represented Trico at promotional events, trade shows, conventions, and participated in communication and business organizations, including multiple town chambers.

“In this position, I learned a lot about our service territory, and I enjoyed meeting with Members one-on-one,” she said.

Tanya was promoted to Senior Business Planning Analyst in 2019. The experience she gained from her previous positions has helped prepare her to be a better analyst.

“I have a better understanding of Trico and the Members we serve,” she said.

Tanya is also active in the community, volunteering for the Girl Scouts of Southern Arizona, Junior Achievement and United Way. She is also involved in the Tucson Metro Chamber’s Emerging Leaders Council and serves as Vice President of the Therapeutic Riding of Tucson (TROT) Board.

In 2020, she participated in Greater Tucson Leadership, a 10-month program designed to teach adult learners how to be leaders and to engage in their community in more meaningful and impactful ways. She graduated from the program in June 2021.

“One of the key takeaways I learned from the training is that a leader doesn’t need a title to be a leader in their community,” Tanya said.

Attention parents: Your child could go on a free trip to D.C.

Each summer the Trico Foundation sends local high school juniors on a trip to Washington, D.C., where more than 1,800 students from electric cooperatives across the country come together to visit our nation’s capital.

The Washington Youth Tour is a great way to meet other students from Arizona and around the country and learn about our nation’s history and politics. Students spend the week visiting monuments and memorials, exploring museums, and touring the U.S. Capitol Building. Students meet with staffers and members of Congress to discuss relevant topics that affect them and their local communities.

Trico is accepting applications for the 2022 Washington Youth Tour, which is tentatively scheduled for June 13-19. For more information and to apply, click here. The deadline to apply is November 1, 2021.

Trico maintains reliability by managing trees and vegetation near our lines

You may see Trico employees or contractors trimming trees or pruning vegetation near Trico lines. We do this to prevent trees from contacting our lines, to provide our line crews with clear access to maintain the lines and to make repairs quickly during an outage.

Maintaining vegetation helps improve reliability in our system and reduce costly damage to our lines. When performing this work, we strive to respect our Members’ privacy and protect our beautiful natural surroundings.

We do this by working within easements and rights-of-way (ROW). These are property rights that authorize Trico to install and maintain our lines and perform clean-up work. It is vital for safety and reliability that these areas be kept clear. A well-maintained right-of-way makes visually identifying any down lines easy to locate, and it makes power restoration times shorter by not having to wrangle lines out of trees. The photo above is an example of a fence that prevents our staff from getting to Trico’s power poles. You can help us by not putting up fences, structures, trees or vegetation that block access within Trico’s easements and ROW.

One employee who plays a key role in protecting our lines is our Patrolman. Trico’s Patrolman monitors Trico’s service area to make sure the equipment is working properly and there are no obstructions, including fences, trees or other vegetation. You may see our Patrolman in the field, wearing a Trico uniform and performing this important work.

The overall goal of our vegetation management program is to provide reliable power to our Members while maintaining the beauty of our community. Proactive vegetation management benefits Members in three tangible ways:


First and foremost, we care about our Members and put their safety and that of our linemen above all else. Overgrown vegetation and trees pose a risk to power lines. For example, if trees are touching power lines in our Members’ yards, they can pose a serious danger. Electricity can arc, or jump, from a power line to a nearby tree. A proactive approach diminishes the chances of fallen branches or trees during severe weather events that make it more complicated and dangerous for linemen to restore power.


Of course, one of the biggest benefits of a smart vegetation management program is reliability. Strategic tree trimming reduces the frequency of downed lines causing power outages. Proactive trimming and pruning keep lines clear to promote reliability.

We monitor our entire system and take extra steps in areas with heavy vegetation. For example, we rent a helicopter to monitor the line serving Mt. Lemmon.


As you know, Trico is a not-for-profit cooperative, and that means we strive to keep our costs down to keep our rates affordable. This extends to our approach to vegetation management. If trees grow too close to power lines, the potential for expensive repairs also increases. Effective tree trimming and other vegetation management efforts keep costs down for everyone.

Our community is a special place. We appreciate the natural beauty and do our best to limit our impact on our Members, but we also know our community depends on us to provide reliable energy. Through vegetation management, we are better able to keep the power lines clear, prepare for future weather events and secure the reliability of the grid. If you are aware of any potential hazard near a Trico line, please contact Trico at 520-744-2944, and thank you for helping to keep easements and rights-of-way clear so we can continue to provide safe, reliable power in a cost-effective manner.

Interns gain valuable experience over the summer

Journeyman Apparatus Technician Bill Roethle teaches intern Mark Smalling the internal workings, purpose and operation of single phase reclosers.

One of the seven cooperative principles is Education, Training and Information. For Trico Electric Cooperative interns Mark Smalling, Emily Gauthier, Rylee Schull and Austin Cathers, this summer has been a great learning experience.

Mark has assisted the Designers with field staking and assisted Engineering in documenting and sending out as-built drawings for the Three Points Substation project. Journeyman Apparatus Technician Bill Roethle, who taught Mark the internal workings, purpose and operation of single phase reclosers, said he enjoyed working with Mark. Bill said Mark is a great student and learns fast. Mark said Bill is a great teacher, making things understandable and fun all at the same time.

Charlie Gourdin, Supervisor of Warehouse and Procurement, said Emily has shown an openness and eagerness to learn about the functions of the Warehouse and demonstrates an outstanding work ethic. “Regardless of the abbreviated timeframe she spent with us, Emily worked diligently and with a great attitude to help complete the annual testing of over 685 hot arms, hot sticks, and grounds,” Charlie said. “What an accomplishment! She has been a great addition to our Warehouse team this summer and will be missed.”

Rylee has been a valuable asset to Marketing and Communications, helping with Trico’s social media and other marketing projects. She created a brochure and fact sheet about Trico for employees.

Robert Duke, Supervisor of Information Systems, said Austin “has been a valuable member of the IT team and while we’re excited for him to continue his education we will miss his contributions until he returns.” Austin worked on computer updates, started new computer builds, and assisted IT in their software, hardware and network troubleshooting. IT included him in their software, hardware and network troubleshooting. Information Services Specialist Sabrina English said Austin “has been a great help in gathering equipment for Trico employees to start the flexible work from home schedules.”

Austin was IT’s first intern who was part of an official high school internship. He interviewed for the position, had to record regular hours, and go through the performance evaluation process. Unfortunately, Covid-19 cut the program short, but it would have culminated in a large presentation by the interns to the internship program director and the adults who mentored them.

Intern Emily Gauthier tested over 685 hot arms, hot sticks and grounds this summer.

Learning the ropes of becoming a Journeyman Lineman

It takes about 8,000 hours of on-the-job training to become a Journeyman Lineman. Trico has a 4-year program where apprentices learn the skills needed to earn their Journeyman Lineman certification.

Recently apprentice linemen Shem Scott, Anthony Anaya, Martin Mares and Tyler Hornung participated in a training day designed to familiarize them with the digger derrick equipment and to become comfortable with climbing poles.

For Anthony and Martin, it was just their second time on the poles. Tyler went to a climbing school in Iowa for a year and has taken classes at a community college. Shem is in the third year of his apprenticeship.

Anthony said it is good training because “you have to learn to trust your equipment.”

Under the direction of a Journeyman Lineman, the Apprentice Lineman I assists in the construction, maintenance and repair of overhead and underground power distribution and transmission lines within the scope of their training and certification.

“All three of them have been with Trico for 10 months, and over that time they have worked hard and shown commitment to this career path and commitment to serving Trico Members,” said Chris Neely, Supervisor of Distribution Construction.

Shem Scott and Tyler Hornung practice using the digger derrick equipment.

Focused on reliable energy

Brian Heithoff, Trico CEO and GM

Most of us use electricity, either directly or indirectly, throughout our day, both at work and at home. It powers our quality of life from our air conditioning systems and appliances to charging our smartphones, computers, TVs and Wi-Fi routers. Reliable energy is vital.

You have probably seen news stories about the tight energy markets in the western United States, especially surrounding events in California and Texas. When demand is high and the supply of power is limited, issues in one state affect the entire region, especially during the summer.

Trico made arrangements in advance of the summer to secure adequate power supplies, but as with a lot of things, there are things we can control, and things we can’t. For example, our distribution system is dependent on high-voltage transmission lines from which we get the power to deliver to your home, ranch or business. These are owned by other utility providers, and while we have contracts with them for the delivery of bulk power to our system, we aren’t in complete control.

Recently the Federal Energy Regulatory Commission (FERC) approved a request by California’s market regulator to grant California the ability to override existing utility contracts and withhold power destined for other states in emergency circumstances. Arizona’s utilities opposed this request and are disappointed in the result. For this summer, the decision increases the chance that an unusual event in California (e.g. a plant outage, a transmission line interruption, or a heat wave) could cause a supply shortage in Arizona.

We are working diligently with our power supply and transmission partners, and planning for how we can limit the potential impact on our Members if one of those unexpected events occurs. One way we can all contribute is by conserving energy during peak hours (3 p.m. to 8 p.m.) and waiting to use major appliances until after 8 pm. This reduces stress on the system and saves all of Trico’s Members money. For more information on conservation, click here or please visit Trico’s social media accounts.

One factor we do control is our distribution system, and I want to share some recent examples of ways we have improved our distribution system and reliability:

  • The construction of the Green Valley 69 kilovolt (kV) transmission line between the Bicknell and Green Valley substations. This project, completed over 2½ years, is the first all-steel pole line constructed on Trico’s Transmission/Distribution system. The line is needed to ensure system reliability as the existing line had been in service for 47 years and was due for replacement.
  • In May, the new rebuild of the Three Points Substation was completed. This is a unique design for Trico in that it has a main and transfer bus. A bus in electrical parlance is any common connection to which any number of loads are connected in parallel, all being fed more-or-less the same voltage. This allows for more flexibility in maintaining substation equipment and general serviceability and reliability.
  • In July, Trico’s Equipment Technicians and Operations staff installed new bird guarding in the Three Points Substation. Green Jacket is a new product that will help in preventing avian-created outages and protect equipment in the substation. Bird related outages have occurred in the past at other substations. At the Sahuarita Substation, Trico linemen installed Wildlife Protectors on insulators at the substation and a Sonic Bird Repeller unit. These steps are environmentally responsible, and they increase service reliability.

At Trico, we care about you, the Members we serve. That’s why we will continue working hard to power your life, reliably and affordably.

Understanding power surges and blinks

Have you ever noticed your lights blink during a thunderstorm? Or perhaps you’ve noticed a blinking microwave clock when you arrive home. When this happens, you’ve likely experienced a brief disruption to your electric service, which could result from a power surge or blink.

While the symptoms of surges and blinks can appear similar, what’s happening behind the scenes can be quite different.

What’s a power surge?

Power surges are brief overvoltage spikes or disturbances of a power waveform that can damage, degrade or destroy electronic equipment within your home or business. Most electronics are designed to handle small variations in voltage; however, power surges can reach amplitudes of tens of thousands of volts — this can be extremely damaging to your electronic equipment.

Surges can be caused by internal sources, like HVAC systems with variable frequency drives, or external sources, like lightning and damage to power lines and transformers.

Trico encourages Members to install surge protective devices (such as surge protector power strips) to safeguard your sensitive electronics. If you’re experiencing frequent surges in your home or business and you believe the cause is internal, contact a qualified electrician to inspect your electrical system.

What’s a power blink?

Power blinks are also brief service interruptions, but they’re typically caused by a fault (short circuit) on a power line or a protective device that’s working in reaction to the fault. Faults can occur through a variety of instances, like squirrels, birds or other small animals contacting an energized power line; tree branches touching a power line; or lightning and other similar events.

Any of the events noted above can cause your power to blink, but you may also experience a brief interruption when protective devices that act like circuit breakers are working to detect the fault. Believe it or not, these brief power blinks caused by protective devices are actually good because that means the equipment is working as it should to prevent a prolonged outage.

Regardless of the cause, Trico crews will be on their way to inspect the damage and make necessary repairs after a power outage. And you can help too! Any time you experience repeated disruptions to your electric service or an outage, please let us know by calling (520) 744-2944 or click here to report an outage.

Sign up for Outage Notifications

To receive power outage, power restored, and planned power outage notifications on your phone or by email, sign up for Outage Notifications.

Stay cool while saving energy and money

Have you noticed that your air conditioner seems to be working harder these days? Though we don’t suffer the high humidity of the southern states, anything above 32% can certainly affect our comfort level.

Instead of blasting the air conditioner (and blowing your electricity bills through the roof), here are some tips to help you beat the heat:

  • Use ceiling fans or oscillating fans. They help evaporate moisture from your skin, making you feel cooler. You should turn fans off in rooms that are not in use.
  • In addition to raising your thermostat to 78 degrees, make sure your air conditioner is well maintained and functioning efficiently. That means replacing filters on schedule and having it checked periodically.
  • Take shorter showers to save on water heating costs (and to save water). Even if your water is heated by gas, that’s still a good idea.
  • Run large appliances such as the washer, dryer and dishwasher after 8 p.m. or early in the morning. Running these appliances at cooler hours saves the air conditioning from working as hard.
  • A lot of energy is used to heat up the dryer. If you dry loads concurrently, one right after the other, you save the energy needed to start heating the dryer for the subsequent loads.
  • Plant shade trees. You may not see immediate energy benefits, but in a few years, you’ll be glad you did. You can purchase up to three 5-gallon shade trees from Trico for $15 each. Trees for 2021 are sold out. Trees will be available again for purchase in January 2022.

Click here for more energy saving tips.

Let’s stay connected

Has your phone number, address or email changed recently?

Please take a minute to update your contact information on SmartHub at, call us at (520) 744‑2944 or email us at

Accurate information enables us to improve member service and enhance communications for reporting and repairing outages. Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address in our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.

We will never share your information with any third parties.

Log in to your online account — from our website or the SmartHub mobile app — and verify your contact information (including your email address). Haven’t set up your online account yet? Click here to create a SmartHub account.

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FAX: (520) 353-1640


Trico Electric Cooperative
8600 W. Tangerine Rd.
Marana, AZ 85658

Opening Hours:
Mon – Fri: 8:00 a.m. – 4:30 p.m.


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