Dear Trico Members:
On behalf of the Trico Board of Directors, we would like to thank our Members for your patience and understanding as we work through this public health challenge. We are committed to providing you with safe and reliable energy, and Trico is prepared to respond to any power-related issues.
As you may already know, Trico has implemented various procedures and protocols to help protect our employees and Members. You can find updates regarding these procedures and Trico’s response to COVID-19 below. Trico’s staff will continue to keep you updated on Trico’s operations.
We appreciate your support and we recognize our responsibility to Trico’s Members. We will work with Trico’s staff to ensure that we keep your lights on. If you have any questions, please contact us at (520) 744-2944 or visit the Trico website for updates.
Trico Board of Directors,
Larry Hinchliffe, President
Update regarding Trico’s response to COVID-19 and temporary closure of lobby
In response to COVID-19 (Coronavirus), Trico is making temporary changes to our practices. These changes are being made in accordance with recommendations from the CDC and with the intention of helping our members through this public health challenge. Because we provide a critical service to our community, we are taking these steps to ensure the health and safety of our employees and members, and to ensure our ability to provide safe and reliable energy.
As previously announced, Trico has enacted various workforce procedures based on guidance from the CDC. These steps include restricting travel, minimizing meetings, and advising sick employees to stay home. In addition, sanitation and social distancing protocols have been put into place.
As an additional precaution, we are temporarily closing the front entrance and lobby at our main office on Tangerine beginning at 4:30 pm on March 16, 2020. As of that time our offices will be closed to walk-in service. We understand that many members make payments in person and submit service requests in person. We apologize for any inconvenience and we appreciate your understanding.
You can make your payments using the following options: 1. Trico’s SmartHub App, which can be accessed on your phone or iPad 2. Trico’s website, where you will also find a link to SmartHub 3. Call our Member Services department at (520) 744-2944 4. Drop off payments in Trico’s outdoor drop boxes located at our Tangerine facility at 8600 West Tangerine Road.
All service requests should be made by calling (520) 744-2944. Please be aware that service requests may take longer than usual to fulfill during this time or need to be postponed. We have instructed our employees to engage in social distancing techniques, so face-to-face service will be limited.
Trico’s priority is the health and safety of its employees and Members. After considering the published advice of the Centers for Disease Control and Prevention (CDC) regarding COVID-19 (Coronavirus), including the advice that high-risk groups avoid crowds, Trico determined that changes to the Annual Meeting were necessary.
As a result, Trico’s Annual Meeting scheduled for April 4, 2020 will no longer be held at Casino del Sol and, instead of an in-person meeting, Trico will conduct the Annual Meeting by telephone conference on May 5, 2020 at 10 a.m. This change is consistent with advice from health officials that in-person meetings should be limited. The call-in information for the meeting will be provided soon.
The telephonic Annual Meeting will be a business meeting only, with presentations intended to inform Members about the performance and condition of Trico. Candidate speeches and other elements will not be part of the program. Click here to view videos of the candidates’ speeches.
We appreciate your understanding as we work through this unique challenge. If you have questions, please contact Trico at (520) 744-2944.
How to Vote in Trico Elections
Trico has elections this year for the Director’s seats in District #3 and District #6. The change regarding the Annual Meeting requires that additional changes be made to the voting process. The changes made are intended to encourage Members to vote and to provide Members with options on how to submit a ballot.
There are three ways that you can vote in these elections:
- Vote Electronically at https://www.directvote.net/Trico
- Request a Ballot by Telephone and Return the Ballot to Trico by Mail
- Request a Ballot by Telephone and Return the Ballot to Trico’s Headquarters
In order to be counted, your votes must be received by Trico on or before April 28, 2020 at 5:00 p.m. Ballots mailed to Trico must be received by Trico before that deadline. If you want to deliver your ballot, there will be a locked ballot drop-box available at Trico’s headquarters building. You can obtain a ballot by calling Trico. Please be advised that the Trico lobby is closed to visitors until April 30, 2020. The simplest way to vote is to vote electronically at https://www.directvote.net/Trico.
Votes received on or before April 28, 2020 at 5:00 p.m. will be counted, and the results of the election will be announced during the telephonic Annual Meeting on May 5, 2020. If you have questions, please contact Trico at (520) 744-2944.
All Members who vote will be entered into a raffle for prizes and the winners will be announced the week after the May 5 meeting.
Trico is committed to assisting its Members during the public health challenge presented by COVID-19 (coronavirus).
We are aware that this situation is disrupting the lives of our Members and causing concern throughout the community. We want to assure you that we are prepared to deal with circumstances as they arise, to continue providing safe and reliable service.
We recognize that some Members may have difficulty making payments at this time and we are prepared to work with you to keep your power connected. To help Members who find themselves in difficult circumstances, we will not be disconnecting service to Members or charging late fees during this health emergency. Please contact Trico at (520) 744-2944 if you cannot pay your bill and we will work with you to provide options to help.
In addition, Trico works with and allocates funding to Wildfire, an organization that provides financial assistance to low-income members in need. If you are having difficulty paying your bill, click here for agency information in your area that can help.
We are here to help and available to answer your questions. Please contact Trico as soon as possible if you need to make payment arrangements.
Dear Trico Members:
Trico Electric Cooperative, Inc. recognizes the critical nature of the service it provides, and Trico is working to promote public health and ensure continued access to safe and reliable energy. In order to track the progression of COVID-19 and understand best practices for a response, Trico has been reviewing advisories issued by the Centers for Disease Control (CDC), the World Health Organization, the Arizona Department of Health and other trusted sources.
At this time Trico’s operations have not been affected, and Trico crews are in the field maintaining the system. Our Member Services Representatives are available to answer questions and assist Members.
To protect its employees and its operations Trico has enacted procedures based on guidance from the CDC. These steps include restricting travel, minimizing meetings, and advising sick employees to stay home. In addition, sanitation and social distancing guidance is being provided to employees.
We will continue to monitor progression of the virus and implement the advice of health officials. Trico has in place a Pandemic Influenza/Virus Preparedness and Response Plan. We are prepared to respond as contingencies arise and will implement procedures to maintain service.
We will work with community partners and Members as we proceed. Trico is committed to providing safe and reliable energy to its Members during this public health challenge.
CEO and General Manager
We want you to be aware of a phone scam that is targeting Trico Members. Phone scammers posing as Trico employees call and insist you must pay for your new meter, or you will be disconnected. We do not charge for meters.
Here’s what to do if a call seems suspicious:
- Hang up.
- Call the police.
- Call Trico at (520) 744-2944.
How to protect yourself
- Trico never asks or requires a Member with a delinquent account to purchase a prepaid debit card to avoid disconnection.
- Members can make payments online, by phone, automatic bank draft, mail or in person.
- Members with delinquent accounts receive an advance disconnection notification with the regular monthly billing.
- If you suspect someone is trying to scam you, hang up and call the local police then Trico. Never dial the phone number the scammers provide.
- Members who suspect or experience fraud or feel threatened during contact with one of these thieves, should contact local authorities, and then call Trico at (520) 744-2944.
Red flags for scam activity
- The thief becomes angry and tells the Member his or her account is past due, and service will be disconnected if a large payment isn’t made.
- The thief instructs the Member to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to the utility.
- The scammer asks the Member for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.
For 75 years, Trico has built a strong foundation for our Members and we’re just getting started.
On Saturday, April 4, 2020, we will be celebrating our 75th Anniversary. Our Annual Meeting is a social event for our whole Co-op family, and we hope you’ll make plans to join us at Casino del Sol Resort for a morning of Co-op business, fun and door prizes.
Registration opens at 8:30 a.m. Stop by our informational tables to learn more about Trico. Breakfast will be served.
Members will also be able to purchase up to three trees for $10 each and take the trees home with them after the meeting. Quantities of trees are limited and will be sold on a first-come, first-served basis.
The Meeting starts at 10 a.m. During the meeting we will be holding elections for Board of Director seats in District 3 (Three Points, Altar Valley) and District 6 (Corona de Tucson, Vail). These directors play a key role in making important decisions for our Co-op. Click here to learn more about the Board. If you’re interested in running for the board in the future, call us at (520) 744-2944, ext. 1362.
For Members unable to attend the meeting, you can vote online at https://www.directvote.net/TRICO.
At the end of the meeting, we will be raffling off prizes, including: a 2005 Chevrolet K1500 4×4 truck, bill credits, a one-night stay at Casino del Sol, four tickets to Old Tucson Studios, an Amazon Echo Dot, a Toshiba 32” TV and an iPad. You must be present to win.
Please bring a copy of your bill for fast check in.