Author: Monica Pugno

New look, new experience, same SmartHub online and mobile app

Trico’s SmartHub online and mobile app provides a lot of features that help you manage your account, from billing and payment info to details on your usage. It’s a great tool to help you access your account information on the go or online.

This fall, Trico will be rolling out a new upgrade for the SmartHub mobile application that will help you get to the features you need quickly and efficiently.

First, you’ll notice the mobile app will have a fresh, new look. When you open the app, you’ll be able to see your usage analysis right up front or can contact us with the click of a button right from the home screen.

Outage and billing alerts will also be displayed right on the home screen, making it easy for us to communicate important information with you. Billing, payment and other features will be available with one click of a button in a new condensed menu.

We hope these app updates will help provide a more user-friendly and efficient experience. All of the features you love about SmartHub now will still be available, just with a refreshed look and an enhanced user experience.

To sign up for SmartHub, visit trico.smarthub.coop.

Beware of scams

Trico Members have reported receiving a call stating (1) you are delinquent in paying your bill and if you do not go to a specified location to make a payment, you will be disconnected or (2) we will be replacing your meter and you will be without power for three days. Neither of these calls are from Trico.

  1. If you are delinquent in paying your bill, Trico will contact you but we will never ask that you make a payment by going to a specified location, nor will we leave the amount of your delinquent bill in a message.
  2. We are currently replacing all our meters, and you will receive a phone call letting you know when we will be in your area. However, you will NOT be without power for three days. The length of the outage is approximately 30 seconds.

Please feel free to contact us at (520) 744-2944 if you receive a call and are unsure as to its validity.

Trico employees enjoy volunteering for United Way’s summer library program

Trico employees enjoy volunteering for United Way’s summer library program

Trico employee Monica Castillo reads to Roadrunner Elementary students.

In May, Trico employees participated in My Summer Library program at Roadrunner Elementary School in Marana.

My Summer Library program is a collaborative literacy project facilitated by United Way of Tucson and Southern Arizona that offers students free books to take home for the summer to keep them sharp in preparation for the next school year. Trico employees served as guest readers and helped students select books for their summer reading.

“I am very proud to work for a company that gives back to the community,” Facility Maintenance Technician Jeff Stetson said.

Member Services Representative Monica Castillo said it was great to see the expressions on the faces of the students when they got to pick out the books.

“They were so cute,” she said. “A few of the kids asked if they could get a book for a younger sibling. When we read to them, they were very interested in the stories and asked questions. It was such a fulfilling experience.”

Trico also recently received a Circle of Excellence Award from the United Way in recognition of Trico’s 2019 fundraising campaign. Employee contributions exceeded $12,000 and Trico donated an additional $5,000.

Trico Electric is an Equal Opportunity Provider & Employer.
Si necesita esta información en español, por favor llame al (520) 744-2944 para ayuda.

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Trico Electric Cooperative
8600 W. Tangerine Rd.
Marana, AZ 85658

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