Trico is committed to helping you, our Members, and the communities we serve as we face the health and economic challenges presented by the COVID-19 pandemic. Click Here to learn more about our assistance program.
REPORT A POWER OUTAGE
HOW TO REPORT A POWER OUTAGE
You can report power outages, trouble calls or emergencies 24 hours a day at (520) 744-2944. If you call on weekends or after 4:30 p.m. on weekdays, choose option '2' to be connected to our night dispatcher. SmartHub Mobile users can report an outage directly from their phone.
OUTAGE MAP
Use our online Outage Map to see if your area is experiencing an outage. You can use the Outage Map rather than wait in a telephone queue to speak to a member service representative about their power outage. You can also use SmartHub to check on your service status.
IF ELECTRICITY GOES OFF
There are a number of reasons why you could loose power. In the event that this happens to you, your first step would be to check the fuses or circuit breaker and make repairs if needed. If the power is still off, check your neighborhood to determine if the problem is isolated to your home or if the electricity is off in your area. Call Trico at (520) 744-2944 to report the individual or area outage.
LIGHTNING STRIKES
Despite Trico's use of lightning-protection devices, lightning strikes our equipment often, particularly in areas with few trees. Lightning strikes can cause an immediate outage or damage that may cause an outage later. Lightning storms strike most frequently during our summer months. Trico continually looks for ways to upgrade our equipment and increase service reliability. However, there will be times that the power goes off.
LIFE-SUSTAINING EQUIPMENT
In the case of lighting strikes or loss of power due to other circumstances, it's imperative that life sustaining equipment remain on and working. Trico uses back-up power sources that will keep power on at locations where it is needed. Members can download our Life-Sustaining Equipment form to establish this connection.
Remember: Don't hook up a generator or other power source to your service unless you have the correct equipment or a transfer switch installed by an electrician and inspected by Trico. Generators without power switches will allow power to flow out the lines where it can be a deadly hazard for line maintenance crews.
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