We may be apart, but we are More Powerful Together
By Vin Nitido, Trico’s CEO and General Manager
As this shelter in place continues, we are all anxious to get back to our normal routines. It’s frustrating to not know when this will be over, particularly if you are working and sheltering at home. I hope you and your family continue to be in good health. It’s a time of great uncertainty, but we will get through this together.
We understand that the coronavirus (COVID-19) pandemic is disrupting the lives of our Members and has created financial hardships for many. If you are having difficulty paying your bill during this period, we are here to help. During the COVID-19 emergency, Trico has suspended service disconnections and late fees. However, Members remain responsible for paying for all the energy they consume during this period.
Please contact Trico at (520) 744-2944 if you cannot pay your bill and we will work with you to provide options to help. Our Member Services representatives are available to discuss payment arrangements and payment extensions for Members affected by this pandemic. We are also able to provide referrals to community groups that may be able to provide emergency payment assistance. Call us at (520) 744-2944 or log into your SmartHub account and chat with a Member Services representative online. You can access your account from from the SmartHub app.
And as you spend more time at home, you may see an increase in your home energy use. Here are a few steps you can take to help control your energy bills:
- Unplug appliances and electronics when not in use. Small appliances and electronics use energy even when not in use. When powered on, game consoles, televisions and similar electronics are responsible for up to 12 percent of energy use.
- Or, better yet connect your devices to an advanced power strip, which will automatically shut off power to unused devices.
- Make sure your smart or programmable thermostat is set for the current season and family schedule.
- Do full loads of laundry and wash with cold water. Using warm water instead of hot can cut a load’s energy use in half and using cold water will save even more.
- Substitute LEDs for conventional light bulbs. Lighting can amount to up to 12 percent of monthly energy use. LED bulbs can cut lighting costs by 75 percent.
Because you need energy around the clock, we always have staff on call, ready to respond to any storms or other challenges that come our way. During this crisis, we are still responding to service calls and our normal daily operations.
I’m not sure what life will look like in the next month, two months, or even a year down the road, but I do know our community. We are resilient. We will adapt. We will get through this.