Bighorn Fire Update - July 31, 2020

Update on Trico Electric Cooperative’s Facilities Damaged by the Bighorn Fire and Notice of Planned Outage

July 31, 2020

Trico has been working to repair its power line that runs up the West slope of Mt. Lemmon (West Line) which was damaged by the Bighorn Fire. This line is used to provide power to Mt. Lemmon. Trico has been serving Members on Mt. Lemmon using our backup generator located near the Mt. Lemmon Fire Department. The repairs to the West Line are anticipated to be completed this weekend, reconnecting the normal source of power to Mt. Lemmon.

There will be a brief outage of approximately one hour, while power is transferred from the backup generator to the repaired line. To help our Members plan for this brief outage, Trico has set two possible windows for the planned outage. Weather and system permitting, Trico plans to transfer from the generator to the repaired line between 8 am and 9 am on Saturday, August 1. In the event we are unable to make the transition during this time, we plan to complete the work on Sunday, August 2 between 8 am and 9 am. Members should expect an outage to occur during one of these windows.

Repair work will continue on the line that runs down the East slope of Mt. Lemmon (East Line). That work will not impact service to Summerhaven or the rest of the Mount Lemmon community. We anticipate that, weather permitting, the work on the East Line will take approximately two to three more weeks to complete based on the visible damage to the line. Work will include the use of a helicopter to deliver poles and materials to the worksites. The Forest is closed, so please stay out of the area, and please do not fly drones in the area because it can interfere with the helicopter performing work.

We understand that this has been a very stressful time for all of you, and we appreciate your patience and support as we work to repair our facilities damaged by the fire.

Please continue to look to Trico’s website ( and its social media accounts for updates. If you experience any issues or have any questions, please contact Trico Dispatch at 520-744-2944.

Member Services - Ways to Pay Your Bill
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Trico offers several convenient ways to pay your Trico Electric bill


Trico SmartHub
Pay your bill online using your checking account or your VISA, Mastercard, American Express or Discover card. It's fast, simple and free! You can even view your current and past bills, payment history, and energy usage graphs. There is no need for a paper bill and you can opt out of paper bills completely if you wish.

You will receive an email reminder from Trico each month telling you that a new bill is ready. All you have to do is log in to Trico SmartHub and authorize payment. To sign up, go to Trico SmartHub and set up your account.

Learn more about SmartHub by clicking here.

Quick Pay:
Quick Pay lets you get in, pay your bill and get out. No logging in. No passwords or logins to remember. Click here to enter Quick Pay.

Direct connection; just follow the prompts. Make payments on your bill. You will need your Trico Account number. Update your phone number in our records. Call toll-free at 1-866-999-8441.

Conexión directa; sólo tiene que seguir las indicaciones. Hacer pagos en su factura. Necesitará su número de cuenta de Trico. Actualice su número de teléfono en nuestros registros. Llame gratis al 1-866-999-8441.

Never be late with your payment again! With Bankdraft, your monthly electric bill is paid from your checking or savings account on the date it's due. You can set up an automatic payment at


Find MoneyGram—over 40,000 U.S. agent locations inside retailers like Walmart, Albertsons, CVS/pharmacy, ACE Cash Express, and Advance America.

Bring these with you:

  • Cash: enough for your payment and the MoneyGram fee $1.50
  • Your Trico Account Number
  • Receive Code: 15580

Complete the MoneyGram ExpressPayment® blue form, use the red MoneyGram phone or use the MoneyGram kiosk to complete your transaction. (Payment processes may vary depending on your location. Simply ask an associate for help.) Find a MoneyGram location:

Pay your Trico bill at any Walmart store. Just take your Trico Electric bill to the customer service desk. Walmart accepts current bills; however, an individual store may refuse to process payments on delinquent bills. You can pay with cash, Walmart money order or PIN-based debit card. (Sorry, no checks or credit cards.) Wal-Mart assesses a $1.00 fee for 3-day processing and $1.50 fee for next-day processing.

You will be given a receipt. Be sure to take a few moments to verify the information on the receipt, including the last four digits of your account number, the utility paid (e.g., Trico), and the amount paid. Please note: If you're scheduled for disconnect, you must call Trico with your payment receipt number.

Payments are usually processed within 3-4 business days.

If you can’t make your electric bill payment on time, you may be able to make special payment arrangements with our member services department. The following rules regarding payment arrangements were adopted by the Trico Board of Directors in December of 2003:

  • No arrangements on accounts with less than a 12-month history.
  • No arrangements on accounts with an inadequate deposit.
  • Arrangements are limited to a maximum of two extensions per year.
  • A 12-month moratorium is put on future arrangements on accounts with a broken arrangement.
  • Trico does not accept personal checks for payment to reconnect services disconnected for nonpayment.


  • Service requests for reconnection of electric service due to non-payment will be handled within the hours of 8:00 a.m. and 4:30 p.m., Monday - Friday.
  • Calls for restoration of service must be received before 4:30 p.m. for same day service (overtime charges may apply).
  • Trico does not accept payment in the field on delinquent accounts. You may pay your bills using any of the payment options Trico offers.
  • Service will not be reconnected until payment is credited to your account. The total amount of bill, deposit, and reconnect fee are required prior to restoration of service.
  • The member must request reconnection.

Trico Electric is an Equal Opportunity Provider & Employer.
Si necesita esta información en español, por favor llame al (520) 744-2944 para ayuda.


TOLL-FREE: (866) 337-2052

FAX: (520) 547-0369


Trico Electric Cooperative
8600 W. Tangerine Rd.
Marana, AZ 85658

Opening Hours:
Mon - Fri: 8 AM - 4:30 PM