Trico Board Message to Members
Dear Trico Members:
On behalf of the Trico Board of Directors, we would like to thank our Members for your patience and understanding as we work through this public health challenge. We are committed to providing you with safe and reliable energy, and Trico is prepared to respond to any power-related issues.
As you may already know, Trico has implemented various procedures and protocols to help protect our employees and Members. You can find updates regarding these procedures and Trico’s response to COVID-19 below. Trico’s staff will continue to keep you updated on Trico’s operations.
We appreciate your support and we recognize our responsibility to Trico’s Members. We will work with Trico’s staff to ensure that we keep your lights on. If you have any questions, please contact us at (520) 744-2944 or visit the Trico website for updates.
Trico Board of Directors,
Larry Hinchliffe, President
Update regarding Trico’s response to COVID-19 and temporary closure of lobby
In response to COVID-19 (Coronavirus), Trico is making temporary changes to our practices. These changes are being made in accordance with recommendations from the CDC and with the intention of helping our members through this public health challenge. Because we provide a critical service to our community, we are taking these steps to ensure the health and safety of our employees and members, and to ensure our ability to provide safe and reliable energy.
As previously announced, Trico has enacted various workforce procedures based on guidance from the CDC. These steps include restricting travel, minimizing meetings, and advising sick employees to stay home. In addition, sanitation and social distancing protocols have been put into place.
As an additional precaution, we are temporarily closing the front entrance and lobby at our main office on Tangerine beginning at 4:30 pm on March 16, 2020. As of that time our offices will be closed to walk-in service. We understand that many members make payments in person and submit service requests in person. We apologize for any inconvenience and we appreciate your understanding.
You can make your payments using the following options: 1. Trico’s SmartHub App, which can be accessed on your phone or iPad 2. Trico’s website, where you will also find a link to SmartHub 3. Call our Member Services department at (520) 744-2944 4. Drop off payments in Trico’s outdoor drop boxes located at our Tangerine facility at 8600 West Tangerine Road.
All service requests should be made by calling (520) 744-2944. Please be aware that service requests may take longer than usual to fulfill during this time or need to be postponed. We have instructed our employees to engage in social distancing techniques, so face-to-face service will be limited.