The steps needed to restore power quickly and safely

Electricity powers our lives. We depend on it for nearly everything we do. So we understand how frustrating it can be when you’re left in the dark.

Power outages are never convenient. It takes a lot of hands to keep your power on, and even more hands to get it up and running when an outage occurs. Trico works hard to restore your electric service when outages occur, but there are necessary steps to take to ensure that power is restored to the majority of Members as quickly, and safely, as possible.

Summer is here and with it come monsoon and other weather-related outages. After a major storm, line crews must identify which poles and lines have incurred damage. High voltage transmission stations feed power to Trico’s distribution substations. These substations serve thousands of Members. If there is no damage done to transmission towers, the local distribution substations are checked first. If the issue is isolated and can be resolved at the substation level, that’s good, it means thousands of our Members can get their power restored at once.

At times, the issue cannot be isolated to one of our distribution substations. If that is the case, crews inspect supply lines between the substations and the meters they serve. If the supply lines can be repaired, power can be restored to the towns and homes those lines serve, as long as there is no damage to the tap lines.

Tap lines carry power to the transformers located underground or connected to poles outside of homes and other buildings. Line crews identify which damaged lines to work on first based on which lines will restore power to the greatest number of Members.

Many times, the issue is resolved once the tap lines are repaired. But have you ever lost power only to look next door and see the lights still blazing from your neighbor’s window? When this happens, it generally means that the service line between your home and the nearby transformer has been damaged. If this happens, call Trico right away so we can send a line crew to your home.

If you lose service in your home or neighborhood, please remember the following:

  • Stay clear of downed power lines. Contact with these lines could be life threatening.
  • Report the outage to Trico as soon as possible by calling 744-2944.
  • Make sure to inform us if loss of power to your home affects life support systems or could cause any additional threat to health and safety.
  • To get outage updates on your phone or email account, sign up for outage notifications here.

We appreciate your patience and cooperation whenever an outage occurs. For more information on outages, check the Outage Map.

Trico Electric is an Equal Opportunity Provider & Employer.
Si necesita esta información en español, por favor llame al (520) 744-2944 para ayuda.


TOLL-FREE: (866) 337-2052

FAX: (520) 547-0369


Trico Electric Cooperative
8600 W. Tangerine Rd.
Marana, AZ 85658

Opening Hours:
Mon - Fri: 8:00am - 4:30pm