Bighorn Fire Update - July 31, 2020

Update on Trico Electric Cooperative’s Facilities Damaged by the Bighorn Fire and Notice of Planned Outage

July 31, 2020

Trico has been working to repair its power line that runs up the West slope of Mt. Lemmon (West Line) which was damaged by the Bighorn Fire. This line is used to provide power to Mt. Lemmon. Trico has been serving Members on Mt. Lemmon using our backup generator located near the Mt. Lemmon Fire Department. The repairs to the West Line are anticipated to be completed this weekend, reconnecting the normal source of power to Mt. Lemmon.

There will be a brief outage of approximately one hour, while power is transferred from the backup generator to the repaired line. To help our Members plan for this brief outage, Trico has set two possible windows for the planned outage. Weather and system permitting, Trico plans to transfer from the generator to the repaired line between 8 am and 9 am on Saturday, August 1. In the event we are unable to make the transition during this time, we plan to complete the work on Sunday, August 2 between 8 am and 9 am. Members should expect an outage to occur during one of these windows.

Repair work will continue on the line that runs down the East slope of Mt. Lemmon (East Line). That work will not impact service to Summerhaven or the rest of the Mount Lemmon community. We anticipate that, weather permitting, the work on the East Line will take approximately two to three more weeks to complete based on the visible damage to the line. Work will include the use of a helicopter to deliver poles and materials to the worksites. The Forest is closed, so please stay out of the area, and please do not fly drones in the area because it can interfere with the helicopter performing work.

We understand that this has been a very stressful time for all of you, and we appreciate your patience and support as we work to repair our facilities damaged by the fire.

Please continue to look to Trico’s website (www.trico.coop) and its social media accounts for updates. If you experience any issues or have any questions, please contact Trico Dispatch at 520-744-2944.

Member Services - Safety & Outages
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SAFETY & OUTAGES

HOW TO REPORT AN OUTAGE

Power outages, trouble calls or emergencies may be reported to Trico at (520) 744-2944, 24 hours a day. After the office closes at 4:30 p.m., a recorded message will give you several options. Choosing option '2' will connect you with our night dispatcher.

To receive power outage, power restored, and planned power outage notifications on your phone or by email, sign up for SmartHub. Click here for instructions. SmartHub Mobile users can report an outage directly from their phone.

You can also use our online Outage Map to see if your area is experiencing an outage. You can use the Outage Map rather than wait in a telephone queue to speak to a member service representative about their power outage. The map, which is compatible with smartphones and tablets, has a link to SmartHub so Members can report an outage. You can also use SmartHub to check on you service status.

IF ELECTRICITY GOES OFF

  • Check the fuses or circuit breaker.

  • Make repairs if needed.

  • If the power is still off, check your neighborhood to determine if the problem is isolated to your home or if the electricity is off in your area.

  • Call Trico to report the individual or area outage.

LIGHTNING STRIKES

Despite Trico's use of lightning-protection devices, lightning strikes our equipment often, particularly in areas with few trees. Lightning strikes can cause an immediate outage or damage that may cause an outage later. Lightning storms strike most frequently during our summer months. Trico continually looks for ways to upgrade our equipment and increase service reliability. However, there will be times that the power goes off.

LIFE-SUSTAINING EQUIPMENT

Despite Trico's use of lightning-protection devices, lightning strikes our equipment often, particularly in areas with few trees. Lightning strikes can cause an immediate outage or damage that may cause an outage later. Lightning storms strike most frequently during our summer months.Trico continually looks for ways to upgrade our equipment and increase service reliability. However, there will be times that the power goes off.

Remember: Don't hook up a generator or other power source to your service unless you have the correct equipment or a transfer switch installed by an electrician and inspected by Trico. Generators without power switches will allow power to flow out the lines where it can be a deadly hazard for line maintenance crews.

Trico Electric is an Equal Opportunity Provider & Employer.
Si necesita esta información en español, por favor llame al (520) 744-2944 para ayuda.

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TOLL-FREE: (866) 337-2052

FAX: (520) 547-0369

WHERE TO FIND US

Trico Electric Cooperative
8600 W. Tangerine Rd.
Marana, AZ 85658

Opening Hours:
Mon - Fri: 8 AM - 4:30 PM

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