Member Services - Safety & Outages
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SAFETY & OUTAGES

HOW TO REPORT AN OUTAGE

Power outages, trouble calls or emergencies may be reported to Trico at (520) 744-2944, 24 hours a day. After the office closes at 4:30 p.m., a recorded message will give you several options. Choosing option '2' will connect you with our night dispatcher.

To get outage updates on your phone or email account, sign up for Outage Notification.

You can also use our online Outage Map to see if your area is experiencing an outage. You can use the Outage Map rather than wait in a telephone queue to speak to a member service representative about their power outage. The map, which is compatible with smartphones and tablets, has a link to SmartHub so Members can report an outage. You can also use SmartHub to check on you service status.

IF ELECTRICITY GOES OFF

  • Check the fuses or circuit breaker.

  • Make repairs if needed.

  • If the power is still off, check your neighborhood to determine if the problem is isolated to your home or if the electricity is off in your area.

  • Call Trico to report the individual or area outage.

LIGHTNING STRIKES

Despite Trico's use of lightning-protection devices, lightning strikes our equipment often, particularly in areas with few trees. Lightning strikes can cause an immediate outage or damage that may cause an outage later. Lightning storms strike most frequently during our summer months. Trico continually looks for ways to upgrade our equipment and increase service reliability. However, there will be times that the power goes off.

LIFE-SUSTAINING EQUIPMENT

Despite Trico's use of lightning-protection devices, lightning strikes our equipment often, particularly in areas with few trees. Lightning strikes can cause an immediate outage or damage that may cause an outage later. Lightning storms strike most frequently during our summer months.Trico continually looks for ways to upgrade our equipment and increase service reliability. However, there will be times that the power goes off.

Remember: Don't hook up a generator or other power source to your service unless you have the correct equipment or a transfer switch installed by an electrician and inspected by Trico. Generators without power switches will allow power to flow out the lines where it can be a deadly hazard for line maintenance crews.

Trico Electric is an Equal Opportunity Provider & Employer.
Si necesita esta información en español, por favor llame al (520) 744-2944 para ayuda.

GET IN TOUCH

TOLL-FREE: (866) 337-2052

FAX: (520) 547-0369

WHERE TO FIND US

Trico Electric Cooperative
8600 W. Tangerine Rd.
Marana, AZ 85658

Opening Hours:
Mon - Fri: 8:00am - 4:30pm

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