We want you to be aware of a growing phone scam that is targeting utility customers. Phone scammers posing as your utility provider call and insist you are delinquent on your bill. They may also threaten to turn off your power, rig caller ID to make it look like the call is from Trico or tell you to put the money on a prepaid debit card and ask for the card number. Don't believe it.
DO NOT pay over the phone if immediate payment is demanded to avoid a disconnection. Here's what to do if the call seems suspicious:
- Hang up.
- Call the police.
- Call Trico at (520) 744-2944.
Red flags for scam activity
- The thief becomes angry and tells the Member his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
- The thief instructs the Member to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to the utility.
- The scammer asks the Member for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.
How to protect yourself
- Trico never asks or requires a Member with a delinquent account to purchase a prepaid debit card to avoid disconnection.
- Members can make payments online, by phone, automatic bank draft, mail or in person.
- Members with delinquent accounts receive an advance disconnection notification with the regular monthly billing – never a single notification one hour before disconnection.
- If you suspect someone is trying to scam you, hang up and call the local police then Trico. Never dial the phone number the scammers provide.
Members who suspect or experience fraud, or feel threatened during contact with one of these thieves, should contact local authorities, and then call Trico at (520) 744-2944.